Return & Refund Policy

A legal disclaimer

Thank you for shopping at [Nome da sua Loja]. We want you to love your purchase. If you are not entirely satisfied with your order, we are here to help.

1. Returns

You have 30 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused, unwashed, and in the same condition that you received it.
Your item must be in the original packaging with all tags attached.
You must provide the receipt, order number, or proof of purchase.

2. Non-Returnable Items

Certain types of items cannot be returned. The following items are Final Sale and are not eligible for refunds or exchanges:

Gift cards.
Customized or personalized items.
Perishable goods or intimate apparel (remover se não vender roupas íntimas ou alimentos).

3. Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item.
We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment) through Stripe.
You will receive the credit within a certain amount of days, depending on your card issuer's policies (usually 5-10 business days).

4. Shipping Costs

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

5. Damaged or Defective Items

If you receive a damaged, defective, or incorrect item, please contact us within 5 days of delivery so we can evaluate the issue and send a replacement or full refund.

6. How to Initiate a Return

To start a return process, please contact our support team at [contact@smartlivinghubs.com] with your order number and the reason for the return. Do not send your purchase back to the manufacturer.